Shipping Policy
General Information
All orders are subject to product availability. If an item is not available we will generally specify an estimate on when the product will arrive. We will always look to inform you of how your order is tracking via email communication.
Delivery Location
Items offered on our website are only available for delivery to addresses in Australia. We deliver to PO Boxes.
Delivery Time
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
If the product is in stock, ALL orders made before 11:00 AM (AEST) will be shipped out on the same day. Any orders placed after 11:00 AM (AEST) will be shipped where possible on the same day or generally the following business day. In the unlikely event that your order cannot be shipped the same day, you will be notified as soon as possible and your order will be shipped the following business day.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 2-3 business days of the date of your order. Business day means Monday to Friday, except holidays.
Please note we do not ship on Saturdays and Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments if more than one item has been purchased.
Delivery Instructions
You can provide special delivery instructions on the checkout page of our website. Please note that once an order has been lodged and dispatched, mussage is no longer liable for lost, stolen or misplaced packages. It is the responsibility of the purchaser to ensure all contact and delivery information is correct.
Should your parcel go missing, it is your responsibility to lodge a claim but we will also assist where possible.
Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. At mussage, we only use reputable track able services to deliver our goods. At this current time, we offer free shipping to all our customers.
Please note that we are not liable for the packages once it has left our warehouse.
Damaged Items in Transport
If there is any damage to the packaging or product on delivery, contact us immediately and we will assist you in every way possible. All products are checked and tested prior to being boxed and sent. We are in no way liable responsible for any damages during transit but will assist you in every possible to lodge a claim with the carrier.
Questions
If you have any questions about the delivery and shipment of your order, please contact us at mussageaustralia@gmail.com.au